pingback

Data deletion

Last updated: September 30, 2026

This page explains how to delete the data held by Pingback, the app for automatic Instagram DMs on the web, iPhone and Android, made by Pingback. What we collect is set out in the Privacy Policy.

Delete your Pingback account

This deletes everything we hold about you. You can do it in any of these ways:

  • On the web: sign in, open Settings, and choose Delete account.
  • In the Pingback app: open the Accounts tab and choose Delete account.
  • By email: write to hello@trypingback.com from the address you sign in with. We delete it within 30 days and confirm by email.

Deleting your account removes, straight away: your email address and sessions, every Instagram account you connected with its access token, your rules, your activity (the comments received and the DMs and replies sent), your usage and your plan details. Billing records kept by Dodo Payments, Apple and Google, as merchants and payment processors, stay with them under their own legal obligations.

A plan bought on the web is cancelled at the same time, so you aren’t charged again. A plan bought in the Pingback app is billed by Apple or Google, so cancel it in your App Store or Google Play subscription settings too.

Disconnect one Instagram account

To stop Pingback using an Instagram account but keep your Pingback account, sign in, go to Accounts, and choose Disconnect next to it. Its access token, rules and activity are deleted straight away.

Remove Pingback in Instagram

You can also take Pingback’s access away from inside Instagram:

  1. In the Instagram app, go to your profile and open the menu.
  2. Choose Settings and activity, then Website permissions, then Apps and websites.
  3. Under Active, pick Pingback and choose Remove.

Instagram tells us, and we delete that account’s access token straight away and stop processing its comments. Its rules and activity stay so you can reconnect later; to delete them too, disconnect it in Pingback or delete your account. If you ask Meta to delete the data Pingback has from your Instagram account, we delete its access token, rules and activity straight away: Meta gives you a confirmation code, and a link back to this page shows when it’s done.

If you commented on a Pingback user’s post

Email hello@trypingback.com with your Instagram username, and we’ll delete your comments and the records of any DMs and replies sent to you, within 30 days.

Questions

Anything else about your data: hello@trypingback.com.