pingback

Refund Policy

Last updated: September 30, 2026

Pingback is free to start with, so you can see it working on your own reels before you pay. If a paid plan isn’t right for you, this is how cancelling and refunds work. Pingback is run by Pingback.

Cancelling

Cancel any time on the Plan page. You won’t be charged again, and you keep your plan until the end of the month or year you’ve paid for, then move to Free.

When we refund

  • Your first payment for a plan. Ask within 14 days and we’ll refund it in full, monthly or yearly.
  • A yearly renewal. Ask within 14 days of being charged and we’ll refund it in full.
  • Charges made in error. Duplicate charges, or a charge after you cancelled, are always refunded.
  • If Pingback didn’t work. If an outage on our side stopped your DMs for a meaningful part of a period, tell us and we’ll refund that part.

Monthly renewals, the price difference paid when upgrading, and the unused part of a period after cancelling or downgrading aren’t otherwise refunded. A refunded plan ends straight away and your account moves to Free.

We may decline refunds for accounts that broke our Terms of Use, or that repeatedly buy and refund plans.

How to ask

Email hello@trypingback.com from the address you sign in with, and tell us which payment you’d like refunded. We reply within 2 business days.

Payments are processed by Dodo Payments, our merchant of record, which sends the refund to the card or account you paid with. It usually arrives within 5 to 10 business days, depending on your bank. You’ll get back the amount you paid, in the currency you paid in, including tax.

Plans bought in the mobile app

Plans bought through the App Store or Google Play are charged by Apple or Google, so they handle refunds under their own policies. Ask Apple at reportaproblem.apple.com, or Google from your order history in Google Play. Cancel them in your App Store or Google Play subscription settings. If you have trouble, email us and we’ll help.

Your legal rights

This policy doesn’t affect any rights you have under consumer law where you live.