Terms of Use
Last updated: September 30, 2026
These terms cover your use of Pingback, a service that sends a direct message to people who comment on your Instagram posts and reels, on the web and in the mobile apps. By signing in or connecting an Instagram account, you agree to them. If you don’t agree, please don’t use Pingback.
Who we are
Pingback is run by Pingback (“we”, “us”). You can reach us at hello@trypingback.com.
Your account
You need an Instagram professional account (Creator or Business). You must be at least 16 and old enough to agree to these terms where you live, and at least 18 to buy a paid plan. You’re responsible for what happens under your Pingback account, so keep access to your email secure. You may only connect Instagram accounts you own or are authorised to manage.
Pingback uses Instagram’s official API with the access you grant when you connect. Pingback is not made, endorsed or supported by Instagram or Meta, and isn’t affiliated with them. You must also follow Instagram’s Terms of Use and Community Guidelines. Instagram limits how and when messages can be sent, and may change or withdraw its API at any time, which can affect what Pingback is able to do.
Acceptable use
You agree not to use Pingback to:
- send spam, scams, or misleading, harassing, hateful or illegal messages
- send links to malware or phishing pages
- collect people’s data for purposes they wouldn’t expect or haven’t agreed to
- get around Instagram’s limits, or Pingback’s plan limits
- interfere with, probe or overload the service
You’re responsible for the messages your rules send and for having the right to send them. We may pause rules or accounts that break these terms or put Pingback’s access to Instagram at risk.
Your content
Your rules, message templates and activity log belong to you. You let us store and process them only to run Pingback for you, as described in the Privacy Policy.
Plans and payments
Plans differ in how many activities you get each month: each DM sent is one, and each public reply is another. Your month starts on the day you start a paid plan, or on the day you sign up if you’re on Free. Unused activities don’t carry over. Current plans and prices are on the pricing page.
Plans bought in the mobile app are sold by Apple or Google, and billed, renewed, cancelled and refunded under their terms, from your App Store or Google Play subscription settings.
Paid plans bought on the web are sold by Dodo Payments, our merchant of record, which handles payment and tax under its own terms. Plans renew automatically each month or year until you cancel. Upgrades start straight away, with the unused part of your current plan taken off the price. Downgrades and cancellations take effect when the period you’ve paid for ends. If a renewal payment fails, you keep your plan while the payment is retried. If the retries fail too, you move to Free until you update your payment details. Refunds are covered by our Refund Policy.
We may change prices or plans. Changes to what you pay apply from your next renewal after we’ve told you, never to a period you’ve already paid for.
Availability
We work to keep Pingback running and sending promptly, but we can’t promise it will always be available, error-free, or that every comment gets a DM. Instagram outages, limits and API changes are outside our control.
Ending your use
You can stop at any time: cancel your plan on the Plan page, disconnect your accounts on the Accounts page or by removing Pingback in Instagram, and delete your Pingback account in Settings (see Data deletion). We may suspend or close accounts that break these terms, and will tell you why unless the law or safety prevents it.
Disclaimers and liability
Pingback is provided as it is and as available. To the extent the law allows, we make no warranties beyond those in these terms, and we aren’t liable for indirect or consequential losses such as lost sales, followers or data. Our total liability for any claim is limited to what you paid us in the 12 months before it arose. Nothing in these terms limits rights you have under consumer law that can’t be excluded.
Disputes
If something goes wrong, please email us first so we can try to sort it out. If you’re a consumer, you keep the protection of the mandatory laws of the country you live in, and can bring a claim in its courts.
Changes to these terms
We may update these terms as Pingback changes. We’ll change the date above, and tell you in advance by email or in the app about any change that matters. Using Pingback after a change means you accept it.
Contact
Questions about these terms: hello@trypingback.com